Note: if there are more than 1000 folders in the mailbox, saving chat conversations feature may not work correctly. You can open this folder in Outlook or OWA. All future chats will be saved in the Conversation History folder.Sign out of Skype for Business/Lync (choose drop-down menu next to Availability Status > Sign Out), then sign back in to apply changes.On the Personal tab, choose Microsoft Exchange or Microsoft Outlook from drop-down menu and select Save my IM conversations in my email Conversation History folder.Click Show Menu arrow next to the gear icon in the top right and select Tools > Options > Personal.
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